Application Process

Find a Property

Finding a property that suits your needs is often the most challenging step in the application process. You can use our ‘Find a Property to Rent’ search tool to view all currently, and soon to be, available properties which match your criteria.

 

Booking an Inspection

Once you’ve found a property that you’re interested in, you then need to book an inspection. You can use our 24-hour-a-day online tenant inspection booking system to do this. All you have to do is click ‘Book Inspection’ when viewing the property you’re interested in. Then simply select your day and viewing time, enter your contact details (so we can contact you should anything change) and click to register your inspection time.

 

It is essential that you complete this registration process. The times advised online are tentative and only become active inspections after registration.

 

You can also contact the property manager directly to book an inspection via the telephone number listed on the advertisement.

 

Can I apply for a property without seeing the property in person?

We require all applicants to inspect the property in person before submitting a tenancy application. We understand that there are occasionally circumstances which prevent this so we also allow you the option to send someone on your behalf. Unfortunately if you don’t meet this criteria, we cannot process your application. Similarly, we will not process your application 'pending an inspection'.

 

Submitting Your Application

Once you have viewed a property, you are then able to submit your application for tenancy. Our rental applications can be downloaded below. These can be submitted via fax, post, email, dropped to our office in person or handed in at the inspection.

 

What to Include in Your Application

Each individual applicant over the age of 18 will be required to submit the following:

Failure to fully complete your entire application and all required attachments will result in additional delay and could compromise the likelihood of your application being progressed.

Processing Your Application
Here’s what we’ll look at when processing your application:

• Double check that you have fully completed your application form including all the attachments that we require;
• We’ll check your identification to ensure that all details line up as they should;
• We then do a basic affordability test for all people applying on your lease to make sure that the rent is within your means;
• We’ll contact your employer to ensure your employment and income details are current and correct.
• All applicants will be checked against a national tenancy database so that we’re aware of any past discrepancies in rental payments or prior property damage;
• Applications that meet our criteria will be passed to the property owner who'll make the final decision on which application to progress;
• If you’re application is selected we will notify you immediately to arrange a sign-up meeting, unsuccessful applicants will be notified as soon as a tenant is secured.

How Long Does it take to Process an Application?
We will endeavour to have an answer to you within 48 hours. If your application is approved, you will be required to pay a minimum of 2 weeks rent to secure the property. Once paid, this amount is non-refundable.

Accepting & Signing the Lease 
Once you have been accepted for a property we will make an initial phone call to advise that your application has been successful and to arrange a time for you to come and sign the lease. In order to secure the property we require all individuals who will be on the lease to visit us at one of our offices within 24-48 hours of being approved so that we can stop advertising the property.

When you meet with us we will carefully explain the details of the lease including our expectations and obligations. As we need to explain all your tenancy details thoroughly, please allocate up to 45 minutes for your tenancy induction. We will also explain our zero tolerance policy for late rent payment, the bond lodgment process, action for emergency repairs and help to arrange payment methods through our DEFT payment system if necessary. At this point you will be required to sign the lease, pay two weeks rent in advance and pay the agreed bond amount (the equivalent of four weeks rent in most cases).

Please make all Bank Cheques/Money Orders out to Rental Express.

Rental Express Rental Application (Queensland Tenants)

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